Wednesday, January 16, 2008

Are you in good hands?

Not that I want to pick on Allstate again, (There is always Microsoft to pick on perpetually), but are these actually good hands?

Here is a story from the West Virginia records, on Insurance Litigation.

"One night, the water supply line to a commode burst, and water flowed into their home or several hours. Thurman Townsend had to move his wife out to the car and spent hours cleaning the mess.

The next day, he contacted Allstate, his insurer. Charleston attorney Bobby Warner said Townsend contacted the company several times over the next week, but that the first adjuster didn't visit the home for two months.

Then, Warner said, the adjuster spent just 20 minutes looking over the damage.

"It was a rough eyeball inspection," Warner said. "They didn't offer a penny then, and an offer of only $2,000 came about a year later."

On top of that, Warner said Allstate closed the Townsend case without permission.

Townsend finally was rewarded for the headache of that night May 2 when a Marshall County jury awarded him about $1.3 million in compensatory and punitive damages.



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